Shopping & Availability

Orders & Shipping

Returns & Support

Start a return

About the Platform

Frequently Asked Questions

  • If a piece is available, the product or brand page will guide you to checkout or inquiry. Some limited pieces, previews, or special releases may require an inquiry before purchase.

  • Not always. Some brands are ready to view, inquire, or purchase, while others may be newly discovered, in curation, or preparing for a future release. Each brand page will note its current status.

  • Now Live means a brand is ready to explore through FAYA EDIT. You can view its story, browse selected pieces, ask about availability, or purchase when items are available.

  • Yes. If a brand, object, or upcoming release catches your eye, you can send us a note. We can share availability details, release updates, or let you know when selected pieces become available through FAYA EDIT.

  • Yes. Many of the brands we feature work in small batches, seasonal drops, limited releases, or made-to-order formats. If you are interested in a piece, we recommend sending an inquiry early or signing up for updates.

  • Shipping options, estimated delivery times, and costs will be shown or confirmed before your order is finalized. Once your order ships, you will receive tracking information by email.

    Some pieces may ship from U.S.-based inventory, while others may ship directly from the brand or studio. For pre-order, limited-release, or international items, we will clearly share the expected timeline before confirmation.

  • Yes. Once your order ships, tracking information will be sent to the email address used at checkout or provided during the inquiry process.

  • Shipping availability may vary by item, brand, and destination. If international shipping is available for a piece, we will confirm the estimated timeline, cost, and any relevant details before your order is finalized.

  • Please contact us as soon as possible. If the order has not shipped yet, we will do our best to update the address. Once an order has shipped, we may not be able to redirect the package.

  • Please contact us as soon as possible. If your order has not been processed or shipped, we will do our best to help. Pre-order, made-to-order, limited-release, or final sale items may not be eligible for cancellation once confirmed.

  • Eligible items may be returned within 14 days of delivery. Items must be unworn, unused, unwashed, and returned with original tags and packaging.

    To begin a return, please submit a return request with your order number and item details. Once reviewed, we will confirm whether the item is eligible and share the next steps.

  • Please submit a return request within 14 days of delivery. Include your order number, email address, item name, reason for return, and photos of the item if requested.

    Once your request is reviewed, we will follow up with return instructions if the item is eligible.

  • Some items may be final sale, including made-to-order pieces, certain pre-order items, intimate or personal items, fragile objects, special releases, and items marked final sale at the time of purchase.

    If an item is final sale, we will make this clear before checkout or order confirmation.

  • Please contact us within 3 days of delivery and include your order number, photos of the item, and photos of the packaging. We will review the issue and help with a replacement, repair, store credit, or refund when applicable.

  • Return shipping terms may vary depending on the item, reason for return, and fulfillment method. We will confirm return shipping instructions and any related costs after your return request is reviewed.

  • Once we receive and inspect the returned item, eligible refunds or store credits will be processed according to the original payment method or agreed resolution. Processing times may vary depending on your bank, payment provider, or return method.

  • Now Showing is our evolving edit of brands currently in the FAYA EDIT world. Some are available now, some are being curated, and some are still taking shape. It is where you can discover brands, objects, and stories before they become widely known.

  • FAYA EDIT is a curated platform. We select, present, and share brands and pieces we believe are worth discovering, but we do not design or manufacture every item featured unless clearly stated.

  • Yes. If there is a China-born brand, studio, or designer you think belongs in the FAYA EDIT world, we would love to discover it. You can send us the brand name, website, or social media link through our inquiry form.

  • You can sign up for updates through our website or send us an inquiry about a specific brand. We will share new brand releases, selected pieces, stories, and upcoming availability.